Southwest Airlines Senior Vice President and Chief Communications officer joins Makcast to discuss the last year navigating the pandemic and communicating on behalf of Southwest Airlines. Linda expounds on the protocols put out last April of ’20 that included blocking middle seats until Dec 1. She also looks ahead at the travel future of the airline industry. Linda also reflects on her 29 years with Southwest Airlines, and the rise of the airline, and how she transitioned from journalism to public relations.
